VGS33 ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we
collect, use, disclose and safeguard information when you use our website and services.
By accessing or using our services, you acknowledge that you have read and understood this Policy.
1. Information We Collect
We may collect information that you provide directly, and information collected automatically when you use our services.
Personal details: name, email address, phone number, date of birth (where required), account identifiers
Technical data: IP address, device identifiers, browser type, operating system, language settings
Usage activity: login timestamps, session data, gameplay activity, bonus usage and related logs
Support communications: messages you send to support, including chat/email content
Note: We do not intentionally collect sensitive personal information unless required for compliance, security or fraud prevention.
2. How We Use Your Information
✅ Provide, operate and improve our services
✅ Process deposits, withdrawals, and bonus-related operations
✅ Verify identity, prevent fraud and maintain platform security
✅ Respond to inquiries and provide customer support
✅ Send important service notices (e.g., security alerts, system updates)
✅ Personalise content and improve user experience
✅ Comply with responsible gaming guidelines and legal obligations
Marketing messages: If we send promotional messages, you can opt out at any time using the unsubscribe option (where available) or by contacting support.
3. How We Share Information
We do not sell your personal information. We may share information in limited situations, such as:
Service providers: payment processors, identity verification services, analytics, hosting, customer support tools
Compliance & legal: where required by law, regulation, or valid legal process
Security & fraud prevention: to protect users, investigate suspicious activity, and maintain platform integrity
Business operations: in the event of a corporate restructure, merger or asset transfer (subject to safeguards)
Where we use service providers, they are required to handle information in accordance with contractual obligations and applicable privacy requirements.
4. Data Protection & Security
We use encryption (such as SSL/TLS where applicable) and industry-standard security measures to protect information.
Access is restricted to authorised staff and trusted partners who need it to perform their duties.
No method of transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.
5. Cookies & Tracking
We use cookies and similar technologies to help operate the website, remember preferences, and understand how the site is used.
You can disable cookies in your browser settings, but some features may not function properly.
Essential cookies: required for site functionality
Preference cookies: remember settings and choices
Analytics cookies: help us understand usage patterns to improve performance
6. Data Retention
We retain information only as long as necessary for providing services, meeting legal obligations, resolving disputes,
and enforcing agreements. Retention periods may vary depending on the type of data and applicable requirements.
7. International Data Transfers
Our service providers or infrastructure may be located in different countries. Where information is transferred internationally,
we take reasonable steps to ensure appropriate safeguards are in place.
8. Your Rights & Choices
Depending on your location and applicable laws, you may have rights to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your account or data (subject to legal/compliance requirements)
Opt out of certain marketing communications
To make a request, contact us using the details in the Contact section below. We may need to verify your identity before processing requests.
9. Responsible Gaming
We encourage responsible play. You may contact our support team for self-exclusion or account limits.
For external support in Australia, visit
Gambling Help Online.
10. Third-Party Services
We may use third-party providers (such as payment providers, analytics tools or game suppliers). These partners may process data under their own privacy policies.
We recommend reviewing their policies when relevant.
11. Children’s Privacy
Our services are intended for adults only (18+). We do not knowingly collect personal information from minors.
If you believe a minor has provided personal information, please contact us so we can take appropriate action.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last Updated” date will be revised.